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Frequently Asked Questions

    City Hall Main Line: 409-267-6681
    HOURS OF OPERATION
    7:00 a.m. - 4:00 p.m.
    City Hall is closed from 11:30 a.m. to 12:30 p.m. for lucnh


    City Hall will be closed on Holidays
    2017-2018 Holiday Schedule


    OBTAINING SERVICE

    Q) Do I have to fill out an applications for water services?
    A) YES - Applications for water service are available at City Hall or you may print using the link below and bring with you to City Hall. We require a copy of your driver's license to complete the application.

    Application for Residential Service

    Application for Commerical Service

    Q) When is service turned on?
    A) We can turn water services on the same day as long as the application is received before 3:00 p.m. Any applications received after 3:00 p.m. will be turned on the next business day.

    Type of Accounts

    Q) Are there different types of accounts:
    A) YES - There are three different types of accounts.
  • Residential - Owner or Retnal
    Application for Residential Service

  • Commercial
    Application for Commerical Service

  • Garden Tap
    Application for Residential Service


    Deposits

    Q) Is there a deposit for water service and if so how much is it?
    A) YES - If you own the property, the deposit is $145.00 ($45.00 is nonrefundable)per unit. If you are renting/leasing, the deposit is $245.00 ($45.00 is nonrefundable) per unit.
    Business/Commercial deposits are $200.00. Garden Meter deposits are $100.00.

    BILLING


    Q) When are meters read to determine water usage?
    A)Meters are read on the 15th of every month, unless the 15th falls on a weekend or holdiday. If the 15th falls on a weekend or holiday, meters are read no later than the next business day.

    Q) When are bills sent out?
    A)Bills are always sent out 4 days prior to the first of the month.

    Q) When are bills due?
    A) Bills are always due on the 1ST of each month no later than 15th of each month. If the due date falls on a weekend, or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day.

    Q) What are the water/sewer rates for the City?
    A)Water and Sewer Rates

    Q) When are late fees added?
    A) Late fees are always added the 16th of each month, unless the 15th falls on a weekend, or a recongnized City holiday, then late fees will be added the day after the due date.

    Q) How much are late fees?
    A) Late fees are 10% of the balance on the account at the time.

    Q) When is the last day to pay?
    A) The last day to pay is the 20th of each month. If the 20th falls on a weekend,or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day. If the 20th falls on a Thursday the reconnect fee of $20.00 will be added if not paid by 4:00 p.m. however water services will not be turned off on Fridays, but will be turned off the next business day.

    Q) When is cut off day?
    A) Cut off day is always the 21st of each month, unless the date falls on a weekend or recognized City holiday, then the cut off will take place on the next business day.

    Q) Will I be charged a reconnect fee? If so, how much is it?
    A) Yes, the fee is $20.00. It is added on the 20th of each month, if your payment is not received by 4:00 p.m. on the due date. Unless the 20th falls on a weekend or a recognized City holiday, then the $20.00 will be added the next business day if not paid by 4:00 p.m.

    Q) Do you give senior citizens exemptions?
    A) Yes, we give a 10% discount, the account must be in your name and there is a form that must be filled out in person at City Hall.

    A) Common causes for increased bills are due to some common leaks
  • Dripping Faucets
  • Leaking Toilets - Test strips for your toilets are available upon request at City Hall.
  • Water line breaks from the meter to your residence or business.

    PAYING MY BILL


    Q) How can I pay my bill?
    A) We accept cash, money orders, credit/debit cards, checks, and online pay Payment methods are as followed:

  • City Hall
  • Night Drop Box at City Hall
  • Auto Draft from Bank
  • Online Pay
  • Please see the left side tab and choose the second (2nd) tab "Pay My Bill" it will then direct you to a different site at this time you must know your account number and the amount of your bill.
  • US Mail - City of Anahuac
  • P.O. Box 578
    Anahuac, TX 77514


    Q) Is there a returned check fees, if so how much is it?
    A) YES - The returned check fee is $25.00. If your check is returned, you are required to pay the amount of the check plus the $25.00 fee,the amount must be paid ONLY by cash, credit/debit card, or money order. If your check is returned to the City your water services will be disconnected and a door tag will be placed on your door stating the amount due and payment must be paid in full before services can be reconnected. After two (2) returned checks the City will not accept checks and you will be required to pay by either cash, money order, credit/debit card, or cashier's check. If you have been placed on the no check list and pay your bill with a check, your check will be returned to you and your services will be disconnected until payment is made by either cash, money order, credit/debit card, or cashier's check.

    Q) Can I pay by Credit/debit Card Charge?
    A) YES - depends on the amount of bill,usually a $6.00 to $9.00 charge.

    Q) When is my payment posted to my account?
    A)Payments received by 4:00 p.m. will be posted to your account the same day. Payments received after 4:00 p.m. will be posted to your account the next business day.

    Q) How do I close my account?
    A) A disconnect form must be filled out at City Hall by the ACCOUNT HOLDER in order for services to be terminated. If there is a balance due on the account, final charges will be deducted from the deposit on file. Remaining balances will be sent by check to your forwarding address within four (4) to six (6) weeks.

    Disconnect Form

    GARBAGE CARTS



    Q) My garbage cart is broken, what do I do?
    A) Call City Hall at 409-267-6681 and report it. Garbage carts are repaired by the City as long as material is available, if the material is not available the trash carts will be repaired once the material is received from Waste Management.

    Q) When is garbage pick up?
    A) Garbage pick-up for city residents is on Thursday. (Starting September 3, 2015)

    Residential Trash Service

    Commercial Trash Service Information

    Q) What are the garbage rates?
    A) Residential Accounts: $11.65
    Commercial Accounts: $18.25

    Q) How many garbage carts can I have?
    A) You may have as many garbage carts as you like, but you will be charged for each one. Residential accounts will be charged $11.65 for each garbage cart per month, and Commercial accounts will be charged $18.25 for each garbage cart per month.

    PERMITS

    Q) What all do I need a permit for, and are there fees?
    A) Burning - Yes
    Burning Permit
    Burn Rules

    Residential Building - Yes
    Residential Building Permit

    Commerical Building - Yes
    Commercial Building Permit

    Electrical, Plubming/Gas, Mechinal, and Building - Yes
    Base Building Permit

    Demolition Permit - Yes
    Demolition Permit

    Manufactured Home Permit - Yes
    Manufactured Home Permit

    Moving Permit - Yes
    Moving Permit

    Solicitors - Yes ($1,000 bond)
    Solicitors Application

    Q) What information is needed other than the application in order to obtain a permit?
    A) For all permits other than Burning you are required to bring in your driver's license, master license and a copy of your insurance.

    Q) Who do I need to speak with about getting an inspection or if I have a question about Permits?
    A) City Hall at 409-267-6681

    MUNICIPAL COURT

    Q) Does the City have a Municipal Court?
    A) Yes, and it is held as needed.

    Q) What does the Municipal Court deal with?
    A) Code Violations such as:
  • High Weeds
  • Unlawful Building
  • Animal Control
  • Junk Vehicles
  • Rubbish