• City offices are open to the public. A mask must be worn to enter the building. City offices will be closed on January 18, 2021 in observance of Martin Luther King Day. Offices will reopen on January 19, 2021 at normal time.
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After Hours Emergency 409-277-9250

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Phone409-267-6681

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Contact

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Billing Questions

When are meters read to determine water usage?

  • Meters are read on the 15th of every month unless the 15th falls on a weekend or hoholidayIf the 15th falls on a weekend or holiday, meters are read no later than the next business day.

When are bills sent out?

  • Bills are always sent out 4 days prior to the first of the month.

When are bills due?

  • Bills are always due on the 1ST of each month no later than 15th of each month. If the due date falls on a weekend, or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day.

What are the water/sewer rates for the City?

When are late fees added?

  • Late fees are always added the 16th of each month unless the 15th falls on a weekend, or a recognized City holiday, then late fees will be added the day after the due date.

How much are late fees?

  • Late fees are 10% of the balance on the account at the time.

When is the last day to pay?

  • The last day to pay is the 20th of each month. If the 20th falls on a weekend, or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day. If the 20th falls on a Thursday the reconnect fee of $20.00 will be added if not paid by 4:00 p.m. however water services will not be turned off on Fridays but will be turned off the next business day.

When is cut off day?

  • Cut off day is always the 21st of each month unless the date falls on a weekend or recognized City holiday, then the cut off will take place on the next business day.

Will I be charged a reconnect fee? If so, how much is it?

  • Yes, the fee is $20.00. It is added on the 20th of each month if your payment is not received by 4:00 p.m. on the due date. Unless the 20th falls on a weekend or a recognized City holiday, then the $20.00 will be added the next business day if not paid by 4:00 p.m.

Do you give senior citizens exemptions?

  • Yes, we give a 10% discount, the account must be in your name and there is a form that must be filled out in person at City Hall.

Common causes for increased bills are due to some common leaks

  • Dripping Faucets
  • Leaking Toilets – Test strips for your toilets are available upon request at City Hall.
  • Water line breaks from the meter to your residence or business.