• City offices are still closed to the public. Staff is available to assist by phone @ 409-267-6681 or by e-mail. Please refer to our contact page for e-mail addresses.
time

After Hours Emergency 409-277-9250

clock
banner

Billing Questions

When are meters read to determine water usage?

  • Meters are read on the 15th of every month unless the 15th falls on a weekend or hoholidayIf the 15th falls on a weekend or holiday, meters are read no later than the next business day.

When are bills sent out?

  • Bills are always sent out 4 days prior to the first of the month.

When are bills due?

  • Bills are always due on the 1ST of each month no later than 15th of each month. If the due date falls on a weekend, or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day.

What are the water/sewer rates for the City?

When are late fees added?

  • Late fees are always added the 16th of each month unless the 15th falls on a weekend, or a recognized City holiday, then late fees will be added the day after the due date.

How much are late fees?

  • Late fees are 10% of the balance on the account at the time.

When is the last day to pay?

  • The last day to pay is the 20th of each month. If the 20th falls on a weekend, or a recognized City Holiday, the payment is due by 4:00 p.m. the next business day. If the 20th falls on a Thursday the reconnect fee of $20.00 will be added if not paid by 4:00 p.m. however water services will not be turned off on Fridays but will be turned off the next business day.

When is cut off day?

  • Cut off day is always the 21st of each month unless the date falls on a weekend or recognized City holiday, then the cut off will take place on the next business day.

Will I be charged a reconnect fee? If so, how much is it?

  • Yes, the fee is $20.00. It is added on the 20th of each month if your payment is not received by 4:00 p.m. on the due date. Unless the 20th falls on a weekend or a recognized City holiday, then the $20.00 will be added the next business day if not paid by 4:00 p.m.

Do you give senior citizens exemptions?

  • Yes, we give a 10% discount, the account must be in your name and there is a form that must be filled out in person at City Hall.

Common causes for increased bills are due to some common leaks

  • Dripping Faucets
  • Leaking Toilets – Test strips for your toilets are available upon request at City Hall.
  • Water line breaks from the meter to your residence or business.